Privacy Policy
Last updated: June 12, 2026
DONGGUAN WIRESUN TECHNOLOGY CO., LTD (“WIRESUN”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, submit an inquiry, request a quotation, upload files, or contact us by email, phone, WhatsApp, WeChat or other channels.
1. Information We Collect
We may collect the following types of information:
Contact information: Your name, company name, email address, phone number, country/region and other contact details you provide.
Inquiry and project information: Product requirements, coil specifications, drawings, technical files, messages, quotation requests, sample requests and related communication records.
Uploaded files: Files you choose to send to us, such as PDF, DWG, DXF, STEP, STP, ZIP, JPG or PNG files.
Website usage information: IP address, browser type, device information, pages visited, referring pages and similar technical information collected through server logs or cookies.
Communication information: Records of emails, form submissions, phone or messaging communications related to your inquiry, order, support request or business relationship with us.
We do not intentionally collect sensitive personal information such as government ID numbers, financial account passwords, medical information, biometric data or children’s information.
2. How We Use Your Information
We use your information for the following purposes:
To respond to your inquiry or quotation request.
To review your technical requirements and provide product recommendations.
To prepare samples, quotations, production plans or business proposals.
To communicate with you about orders, delivery, after-sales support or technical questions.
To improve our website, products and customer service.
To protect the security of our website and prevent spam, fraud or misuse.
To comply with legal, accounting, customs, tax or regulatory obligations when applicable.
3. Legal Basis for Processing
Where applicable under privacy laws such as the GDPR, we process personal information based on:
Your consent, when you submit information through our website or contact us voluntarily.
Our legitimate business interests, such as responding to inquiries, maintaining customer relationships and improving our services.
Contractual necessity, when we process information to prepare or perform an order, quotation or service.
Legal obligations, when we must keep certain records for compliance purposes.
4. How We Share Information
We do not sell your personal information.We may share information only when necessary with:
Our employees or departments involved in sales, engineering, production, quality control, logistics or customer support.
Service providers who help us operate our website, email, hosting, IT systems or communication tools.
Logistics providers, payment providers, customs brokers or business partners when needed to process an order or shipment.
Professional advisers, such as accountants, lawyers or auditors.
Government authorities or regulators when required by law.
We require service providers to use personal information only for the services they provide to us and to protect it appropriately.
5. Technical Drawings and Confidential Files
We understand that drawings, specifications and technical documents may contain confidential business information. Files submitted to us are used only to evaluate your inquiry, provide quotations, manufacture samples or support related business communication.
We do not publish, sell or share your technical files for unrelated marketing purposes. If your project requires additional confidentiality protection, you may request an NDA before sending sensitive documents.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to keep the website working properly, understand website traffic and improve user experience.
You can set your browser to refuse cookies or alert you when cookies are being used. Some website functions may not work properly if cookies are disabled.
If we use third-party tools such as analytics, maps, embedded videos or messaging links, those third parties may collect information according to their own privacy policies.
7. International Data Transfer
Because we are located in China and serve customers worldwide, your information may be transferred to and processed in China or other countries where our service providers operate.
By submitting information to us, you understand that your information may be processed outside your country or region. We take reasonable steps to protect your information in accordance with this Privacy Policy.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including inquiry follow-up, quotation history, order records, technical support, legal compliance and dispute resolution.
If your inquiry does not become an order, we may still keep related communication records for a reasonable period in case you contact us again or request follow-up service. You may request deletion where applicable by contacting us.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or loss.
However, no method of internet transmission or electronic storage is completely secure. Please avoid sending highly sensitive information through website forms unless necessary.
10. Your Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request information about how your data is used or shared.
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
11. California Privacy Notice
We do not sell personal information and do not knowingly share personal information for cross-context behavioral advertising.
If you are a California resident and applicable law gives you privacy rights, you may request to know, access, correct or delete your personal information, and you will not be discriminated against for exercising these rights.
12. Children’s Privacy
Our website and services are intended for business users and are not directed to children under 16. We do not knowingly collect personal information from children.
13. Third-Party Links
Our website may contain links to third-party websites or platforms, such as WhatsApp, Google Maps or external resources. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
DONGGUAN WIRESUN TECHNOLOGY CO., LTD
Address: Building2,No.48 Panshiwei 2nd Street,Xiabian Village,Liaobu Town,Dongguan City,Guangdong,China
Website: www.wiresun.com
Email: service@wiresun.com